Wednesday, October 4, 2023

Wellbeing and Innovation in Aotearoa New Zealand Prisons - Part II

 How might we define Wellbeing within the Aotearoa New Zealand Custodial Context.

The department's hokai rangi strategy identifies ‘Oranga / Wellbeing’ as the aspirational goal within the purpose statement for the organisation.  


Nationally and internationally, the term wellbeing is used in a wide range of situations and its definition can range depending on the context. It can be used to describe individual subjective experience, or mental health or it can be used holistically as an overarching description of quality of life at a national level as with the NZ Treasury Wellbeing model.  There is no universally accepted definition of wellbeing so it needs to be understood within the particular context that it is used.


The oranga-wellbeing aspiration is a Hokai Rangi strategy derived imperative, but it is also worth noting that this concept of an overarching multifaceted purpose is also echoed in foundation documents and guiding legislation.  Being an Aotearoa New Zealand Institution, the departments activities are guided by Te Tititi o Waitangi and The Treaty of Waitangi.  Correctional Operations are also directed by relevant legislation including the Corrections Act (2004), and also; Sentencing Act (2002); Employment Relations Act (2000), Health and Safety at Work Act (2015); Public Health and Disability Act (2000); Privacy Act (2020); Official Information Act (1982).


In the purpose of the Corrections Act (2004) acknowledges a purpose to “improve public safety and contribute to the maintenance of a just society”; to administer sentences and orders “in a safe, secure, humane and effective manner”; to operate “based on the United Nationals Standard Minimum Rules for the Treatment of Prisoners” and to assist in rehabilitation and reintegration.


Even within the Departments own publications there are mixed descriptions.  A review of the 2020/21 Annual Report provides an example where the term wellbeing is used holistically in the purpose statement as an overarching term that encompasses all outcomes, then with narrower implications alongside other outcomes in the foreword.  


Hokai Rangi Purpose statement

Foreword for 2020/21 Annual Report 

Kotahi anō te kaupapa: ko te oranga o te iwi

There is only one purpose to our work: the wellness and wellbeing of people

“We have long committed to doing everything we can to help people address the causes of their offending, improve their wellbeing, and safely reintegrate back into their communities.” 


Note: It's also worth highlighting that the english translation refers to there being ‘one’ purpose but then referring to ‘two’ terms - wellbeing and wellness.


The Hokai Rangi purpose statement is the overarching guidance statement for the organisation, so for the purposes of this study we have given it the strongest weight.  This is supported by further explanations “The Department identifies that Hokai Rangi “seeks to put wellbeing at the heart of everything we do”.  We also acknowledge that Hokai Rangi is bi-cultural, and the term wellbeing is a translation of the Māori  term ‘oranga’.  So we put additional weight for our definition from ‘te ao Māori ’ - a Māori  worldview.   


“Wellbeing for the people” (..oranga o te iwi) is the over-arching idea:

  • To ensure better outcomes for the people we manage, our staff and partners, and all of our communities in Aotearoa

  • By achieving recognised outcomes including those identified by Corrections” 

    • “.. to help people address the causes of their offending, improve their [health and wellness], safely reintegrate back into their communities 

    • .. and to address Māori overrepresentation

    • … offenders transform[ing] their lives with the help of staff and a focus on rehabilitation and mental health

    • ….. Long-lasting change [in the community] that will ultimately lead to fewer victims and safer communities….. safer environments for staff

    • ...the safe management of people in prisons and… [providing] food, clothing, primary healthcare and mental health services, cultural and spiritual support, offered rehabilitation and reintegration programmes, and assistance to help transition safely and successfully into their community upon release


This definition aligns with Auty and Leiblings description of a ‘rehabilitation oriented prison culture’ which they describe as “a combination of the security dimensions, wellbeing and development dimensions and harmony dimensions act together to create prison cultures that are more rehabilitation-oriented.  It also aligns with Mann's description of a rehabilitation prison culture: Rehabilitative culture is different from interventions or offending behaviour programmes, substance misuse interventions, employment training, education, and assistance with resettlement. These activities should be part of a rehabilitative prison but they do not form its culture.  It is more than the prison’s social culture; it includes the prison’s ‘philosophy and fitness for purpose in relation to reducing reoffending’.  This is a culture with a purpose; that is, to support people in turning away from crime and toward a different life.  Rehabilitative culture is focused on enabling change — not on creating or maintaining stability. It is an ambition for prisons that goes beyond ‘safe, decent and secure’. 


For these reasons, we believe that wellbeing can be considered as a descriptor for ‘social climate’ in Aotearoa New Zealand Custodial Services at this time.  The rationale is fully outlined in the following sections.


The Oranga Wellbeing Problem - the current challenges in NZ Justice system and prisons


Hokai Rangi “seeks to put wellbeing at the heart of everything we do, to deliver better outcomes for the people we manage, our staff and partners, and all of our communities in Aotearoa.  It further identifies that it is “doing everything we can to help people address the causes of their offending, improve their wellbeing, and safely reintegrate back into their communities. But there is more to do, especially to address Māori overrepresentation.


In the 20-21 Annual report, the department acknowledges the challenges it faces, in that it operates in some of “the most difficult and challenging environments in Aotearoa New Zealand, with complex people who have serious convictions, including for physical and sexual violence. People also often come into our management with significant learning, disability, mental health and addiction needs.


Another challenge includes that NZ has one of the highest imprisonment rates in the OECD.  Wellbeing of the Māori  community, as the indigenous population is a recognised issue with Māori  representation in prisons identified internationally as being disproportionately high


Community safety is another recognised operational challenge.  Two recent examples of public safety related events include; the riots at New Zealand's Waikeria Prison which broke out between 29 December 2020 and 3 January 2021, and, the prisoner that escaped from Rimutaka Prison in Upper Hutt prison on February 18.


Prison staff safety, mental health and engagement is a considerable Organisational Development issue.  In 2021 there were high levels of staff assaults reported and high incident rates in general.  Potentially traumatic events (e.g. death in custody, self-harm, assault) are a regular part of prison life.  Staff engagement and resourcing is an important issue for the department, as it is for any organisation.  Informal feedback from one staff member in 2021 which is indicative of data was “when I started in 1997 older Corrections Officers or females would never get assaulted.  That happens now fairly regularly.  It's becoming like the wild-west in some prisons units.”  


In summary, if oranga - wellbeing is identified as the foundational, then to achieve wellbeing the combined needs of all those collective key stakeholders must be taken into account and addressed.  Is this possible or are they fundamentally irreconcilable?

Wellbeing and Innovation in Aotearoa New Zealand Prisons - Part I

 An Introduction to the Contemporary Aotearoa New Zealand Justice System

In contemporary Aotearoa New Zealand, justice and social service organisations play a significant role in our society.  The Justice sector of government incorporates; Ministry of Justice, SCO, Ara Poutama Aotearoa (Corrections), Oranga Tamariki, Police, Ministry of Justice & Crown Law along with many other smaller organisations and entities.     


Correctional facilities (Prisons) form one part of the wider Justice and Corrections system and residential units are one part of the Correctional Facility system.  Figure 1 shows the different Justice steps and pathways including Prison.  Residential prison units are where people in prison live and consequently where many Custodial Officers and other ‘civilian’ prison staff spend time working. 


Figure 1 - Depicting the Justice pathways (Source: NZ MoJ Justice Sector Report: Prison Population Projections 2019 - 2029) 


Prisons are operated by Ara Poutama Aotearoa Department of Corrections (the Department).  The Department is an integral part of the justice sector and works closely with other Justice agencies with over 10’000 staff.  It has a Custodial function which operates 18 Prisons housing just under 8000 people (as of November 2021), with onsite health service clinics and teams as part of the healthcare sector.  The Department partners with a range of other entities such as iwi, hapū, community groups, councils, non-profit organisations and other government agencies.  It also has a Community Corrections function with a Case management and Probation service, incorporating over 160 local offices, and which link in as part of the wider Social Sector (along with WINZ, MSD, Oranga Tamariki and other organisations).  


The scale of the prison population is mainly due to factors outside of Corrections control, including: Mental Health, Poverty, Unemployment, Lack of Housing, Addiction and Family and Sexual Violence along with the nature and function of policing and the courts.  Areas within Corrections control include the operation of the prison environment and culture along with provision of opportunities for education, rehabilitation and reintegration.


The Departments organisational strategy is Hōkai Rangi 2019-2024, which has a foundational purpose statement: “Kotahi anō te kaupapa: ko te oranga o te iwi; There is but one purpose to our work - the wellbeing of the people.  Aotearoa New Zealand is a bi-cultural nation and Hōkai Rangi is a bicultural strategy.  The Hōkai Rangi narrative, framework and purpose statement are derived from Te Ao Māori and translated into English and operate within a justice system  largely derived from English Common Law.     


’Kotahi anō te kaupapa: ko te oranga o te iwi’; There is but one purpose to our work - the wellbeing of the people. This provides the basis for this paper’s two primary questions  

  • How is wellbeing / oranga achieved within a New Zealand Correctional facility?

  • What are the different cultural orientations for oranga / wellbeing?

Steps for CHAT Activity System tool

 How can an activity system be a useful innovation tool?  How do I use it?


There will be lots of different ways to use this tool depending on your skills and experience.  I’m still a relative new to using it but do have a number of year’s experience in product and service improvement in general. I’ve found that I’ve been able to apply some of my existing knowledge and experience to the use of this tool.  Anyone else would need to make a similar self-assessment when deciding how to start.


In terms of my experience, I’ve read a number of CHAT studies and have read Yamagata Lynch (2007).  Over the last 3months I’ve also experimented with creating Activity Systems to describe systems that are part of my work environment.  I am also currently applying Activity Systems analysis in a large scale policy developed project by using the activity system question and diagram tools during the analysis phase of the project.  It’s helping to describe the relationship between the different aspects of the organizational systems that are relevant for the two policies I have been looking to develop.  This in turn is helping me to identify contradictions and tensions to inform the design of the new policy.


Here I will describe my current approach.


Firstly, Im conscious that need to carry out all the research project steps following the principles that underpin CHAT and complexity theory in general.  I’m conscious that as a qualitative researcher and innovator I am a tool myself.  So the quality of the work is dependent on my self-awareness and integrity. 


Whether I’ve been using CHAT Activity Systems for a big policy development project (mode 1) or informally (mode 2) the following steps still apply.  It’s just that I might do some parts from memory or what is immediately available (eg collecting data) rather than explicitly. 


A CHAT Activity System is an analysis tool so needs data to go into it.  So I’ve first collected my data, and potentially grouped it thematically, reviewed and triangulated it.  Once I have my data of a suitable quality then it’s time to use the activity system, to analyze it.


  • First I choose a particular part of the overall system in question to describe as an activity system.  There are two key things to identify being scale & time. 
  • Second, I use data insight’s I’ve collected to describe the different points of the activity system e.g. the Subject/s, Objective, Tools etc.  
  • Then I review the system as I’ve described it to identify contradictions and tensions. There are different types of tensions.  These represent an additional layer of system level insights.  

Note: So far I have largely done this by myself and with some input from my project team manner, but I’m conscious that I could include other stakeholders in this process to gain wider perspective and triangulation. So I will do this when I think it’s appropriate and I can do it in an effective way.


So I now have a new layer of understanding about the issues in one activity system to inform design decisions. This will inform system improvement or the design of a new system so that it’s addressed the issues in a systemic way so it’s more likely to be successful - this is the innovation.

  • With this new understanding I am ready to move to design modeling, or think about any other activity systems that would be good to analyze and then possibly compare with each other.

Mini project review using Developmental Work Research

 

This is a mini project review using the Developmental Work Research (DWR) framework and question set.  I've been talking with Dr Jeff Foote the value of using using DWR's 'expansive learning model as a framework to plan and action complex projects. 

This has been an example of every day use and I've found it a useful opportunity to take stock.  It's only taken 15-20minutes to complete, has helped me make sense of my situation and has helped my plan a practical way forward.  The proof in the pudding is that this blog is now in existence!

 

StepQuestionsComments
QuestioningWhat is going wrong? What is threatening us? What are the risks?I have worked for almost two years to carry out an academic research project within my organisation, but without start of a formal product so far. I’ve also written a background research paper which I generated some value from, but was not published so with potential for more. As a result I’ve become involved into another research project, and been able to directly support and add value to it, but I haven’t realised great value realised for myself in that.

One thing going wrong is that I haven’t yet created significant value for the time investment I’ve made. And there is a risk of not benefiting from the value at all.
AnalysisWhat is behind the problems? What generates them?One thing behind the problem is that the research product has a high risk, long generation cycle. It requires multiple approval gates and multiple years of work before producing a product (research outputs and a masters degree for myself).

Note: use Activity System tool to describe the system and analyse relationships.

The fundamental problem that I have been trying to solve though, and that is underlying the problem above, is that Innovation within the Justice Sector is challenging.

So in summary, innovation research and development in Justice and the wider social sector in general is challenging.  And creating a large scale innovative research product is a high risk activity.  So some questions I am asking is: What does an innovation look like in the justice sector?    What are the features of a high performing innovation function in Justice or the wider social sector in NZ

InsightsSo what? What are the key lessons and principles to inform a better model?Creating interim products, that create value towards the goals in the short term will help to offset the risk of a long-term project.
An interim product could also generate funding to support ongoing  work.                                                    

Reviewing what I have:   

  • I have established a trusted network of expert researchers who cross Innovation and Justice                 
  • I have a decent amount of experience and expertise in business improvement orriented research, design and development
  • I can clearly state who the user group is 
    • i.e. Social Sector Leaders and Managers who want inspiration and ideas on how to achieve innovation in the social sector         
  • So we are well placed to conduct an innovation orriented resarch project within the Justice Sector
Reviewing what I need:
  • To find an innovative activity / initiative 'an innovation partner' that wants to be studied and evaluated
  • To find an funding partner, that wants to support and fund innovation research and development   
 
ModellingHow do we want to function after 5 years?A product package that bridges research and practice. A self-funding / self-supporting program of work that enables ongoing innovation in the NZ social sector.

One thought is to make my structured reflections public, by publishing my experiences and next step innovations in a blog. Creating a blog or ‘online book’ isn’t a qualification, but it is a product that can be shared and used. The blog will start with a focus on CHAT and its tools, then be expanded to other systems thinking tools in due course.                     
Examine the modelHow would this model work in real situations?I can test with users and look for funding for it, as a product itself.  Alternatively, I can also use it to document my project direction and progress, along with the theoretical framework and methodologies I am using.  I can then use this as an online reference for project stakeholders that I engage with to provide context and credibility.  In
    
ImplementingHow can the model be put into practice? How should it be revised?I have an existing Blogger account and can use that as the platform initially.

I can then also update it in real time with new blog posts, or updates to identify progress updates.  Also with new pages, or page updates to incoporate new background information e.g: a page to introduce innovation in Justice (based on my prior work).

In practice though, I also need to secure funding to support an innovation research and design project that will form the foundation of this work.

Reflecting on, and assessing the processWhat did we achieve and how?This first reflection is just on the planning process using this table.  Doing this initial structured reflection has helped to organise my thoughts, and to create the content for my first version of site (the product).

Further reflections about the overall process can be made in this box due course, once the product has been developed and tested.
ConsolidatingWhat does this mean for our partners? How can we make the new model last? What does this meanA first version needs to be tested with stakeholders (potential users and partners) to assess their level of interest.