Thursday, April 23, 2020

Responding to WorkSafe Strategy

The following blog was published as an article in the Health Matters section of SafeGuard NZ Magazine, December 2017 edition.   When this was published I was the National Health and Wellbeing Manager for Z Energy New Zealand.


Introduction
Fundamentally I believe that WorkSafe’s 10 year plan is a strong and positive step forward and will help New Zealand organisations manage health risks better to ultimately reduce them.  I believe it will help managers to better understand and define the shared responsibilities that come with managing health risks – particularly with the worker is the risk themselves in the case of Fatigue and Stress.  Within my workplace I am encouraged by the strategy as I can see good alignment between Z Energy’s approach the managing health and wellbeing and key points in the WorkSafe plan. 

In my opinion it’s a good step forward but I also think it’s only one step forward and there is more work to do.  This article shares some of my thoughts on the WorkSafe 10 year strategy from an industry perspective and particularly the use of the Health on Work model and risk focus hierarchy.

The Health on Work Model

I like the Health on Work model.  It aligns to the pillars of the Z programme whereby we’re committed to Our People being Protected, Supported, Resilient and Energised.

How we implement this in practice at Z

With the systems focus we consider how our overall operational risks management system.  We don't prioritise either or, instead we identify our objectives and then aim to find the most appropriate response into the jigsaw to achieve the objective – and this response might might include administrative controls (i.e. a supply contract update), procedural controls (i.e. materials handling procedures) and relevant wellness promotion (i.e. teaching practical mindfulness techniques for when doing hazardous tasks)

WorkSafes prioritized approach – a focus on risk

I understand why WorkSafe have clearly defined their prioritized approach to focus on health risks first and foremost.  I think it is appropriate for the regulator considering the maturity level of NZ industry.  Many organisations still need to grasp the basic concepts that significant health risks exist from the way we currently do business and we need to manage these health risks better.

In practice, due to the overlapping nature of health risks, there will be an ongoing debate about the symbiotic nature of the relationship between wellness and health risk – the idea that you can’t manage one without the other.  Ultimately, I think different businesses needs vary depending on their risk profile.  As a operational risk professionals we need to decide on an approach that suits the needs and nature of your business because you will need to sell the message to key stakeholders. 

At Z we place a big emphasis on leadership and culture across our whole operational risk approach – whether referring to Health, Security, Safety or the Environment.   With a cultural approach, we don't talk about either or, we live in a world of both.  They sit where the circles overlap.  So we aim our messages and initiatives to support and enhance both together rather than one over the other.  It's a healthy and positive marriage.

Next Steps New Zealand Industry

In my opinion it’s a good step forward but I also think it’s only one step forward and there is more work to do. 

I also believe another step forward within the industry is the understanding of Health and Wellness culture and that it is similar but also a little different from safety culture.  Many parts of a safety culture programme apply but because of the nature of many health and wellness risks with long lead times, the worker as the risk and the lack of a defined incident  - I believe there needs to be a Health and Wellness culture initiative that sits in the space between Safety and Performance culture. The risk conversation is how you get a meeting with the board, but the performance conversation is how you engage the people – shared responsibility.  Mindfulness, for example, is not a new idea but at Z a few of us have started talking about having a mindful culture – its an interesting idea because it can be applied practically to all sorts of things like - being mindful with our day to day tasks, being mindful when driving, being mindful in meetings, being mindful in the way we relate to each other, mindful eating.  It has application to both managing risks and improving performance.   There is some power in individuals being mindful, but infinitely more powerful if it becomes part of ‘the way we do things around here’.

I believe another next steps that the report doesn’t address is a stronger understanding nationally about systems based thinking to managing health risks.  Clearly understanding that effective management comes from understanding how the whole operational risk management system can point to health risks  - its not just a ‘safety management system’.


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